Executive summary
Thompson Creek Window Company, a family-owned business based in Maryland, has grown its operations by 600% in just a decade.
With a customer-first approach, Thompson Creek leverages FeneVision manufacturing ERP software to streamline processes, enhance data accuracy, and scale operations seamlessly.
FeneVision's flexibility and integration capabilities have empowered the company to maintain its commitment to quality and customer satisfaction while supporting its rapid growth.
Why change was needed
By 2005, Thompson Creek had outgrown its home-grown DOS-based system, which lacked the scalability and efficiency required to support its ambitious growth plans. Key challenges included:
- Outdated technology: The legacy system couldn’t accommodate the company’s evolving needs.
- Manual processes prone to error: Duplicate data entry increased the risk of human error and slowed operations.
- Inadequate integration: Existing systems could not interface seamlessly with new equipment or software.
- Scaling limitations: The company needed a robust solution to support its growth trajectory without sacrificing quality.
How change happened
Thompson Creek partnered with FeneVision ERP to modernize its operations and build a scalable infrastructure for growth. The implementation of FeneVision in 2005 provided:
- End-to-end integration: FeneVision interfaced seamlessly with Thompson Creek’s SAP order entry system and other business tools, reducing the need for manual data entry.
- Error reduction: Automation enabled fewer touchpoints for data entry, reducing errors and improving accuracy.
- Flexibility for growth: FeneVision’s ability to evolve alongside Thompson Creek’s business ensured the system remained relevant and effective.
- Dedicated support: Long-term partnerships with FeneVision’s support team ensured continued success and user-driven enhancements.
What change delivered
Since adopting FeneVision, Thompson Creek has experienced transformative benefits, including:
- 600% growth: The company quadrupled its facilities and expanded its capabilities while maintaining operational efficiency.
- Error reduction: Automation reduced data errors, enabling faster and more accurate production processes.
- Customer satisfaction: The company delivers 60,000 replacement windows annually with an industry-leading 30-day installation timeline.
- Seamless scalability: FeneVision continues to adapt to new equipment, systems, and growth strategies.
- Long-term partnership: Thompson Creek has maintained a strong relationship with FeneVision’s support team, ensuring ongoing success.
