Executive summary
Midway Windows & Doors, a family-owned business based in Chicago, significantly improved their operational efficiency and customer service by implementing Cyncly's FeneVision ERP system.
This integration allowed Midway to streamline processes, enhance customization, and maintain their legacy of high-quality products and unparalleled customer service.
Why change was needed
Midway Windows & Doors needed a modern ERP system to manage their growing business effectively.
The existing software lacked customization capabilities and an efficient tracking and shipping system. There was also a need to get employees on board with the new system, despite the challenges of transitioning.
How change happened
Midway selected Cyncly’s FeneVision ERP system for its comprehensive capabilities and partnership approach.
FeneVision offered a fully integrated solution from order entry to shipping, with customizable features that matched Midway's specific needs.
The implementation process included solid training and support, ensuring a smooth transition.
What change delivered
With FeneVision, Midway achieved improved quoting processes through FeneVision WEB, better order tracking, and enhanced customer satisfaction.
The integration of the system allowed employees to see real-time data, reducing errors and increasing efficiency.
Midway's commitment to continuous improvement was supported by FeneVision’s scalable and adaptable software.
