Vinylmax Windows: Harnessing digital excellence

Dramatically cutting lead times, while boosting customer satisfaction.

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The Vinylmax management team at their family-run headquaters in Ohio
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Executive summary

Vinylmax Windows, a leader in the window and door manufacturing industry, transformed its operational and customer service capabilities by implementing Cyncly's FeneVision.

This strategic move has led to substantial improvements in production lead times, delivery accuracy, and overall customer experience.

Company facts

  • Industry: Windows and Doors Manufacturing
  • Founded: 1982
  • Headquarters: Ohio, USA
  • Specialization: High-quality window production and customer service

Why change was needed

Vinylmax was challenged by outdated software that hindered production efficiency and customer engagement.

With ambitious expansion plans, they needed a solution that could scale with their growth and maintain a commitment to exceptional customer service.

How change happened

FeneVision offered a suite of solutions tailored to Vinylmax's needs:

Vinylmax adopted Cyncly’s FeneVision, a comprehensive ERP software tailored for the windows and doors industry.

This solution provided an intuitive, flexible platform that aligned with Vinylmax’s mission and operational needs, enhancing everything from order entry to shipping management.

 

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What change delivered

The implementation of FeneVision led to a drastic reduction in lead times to just 4 days and achieved a 99% on-time delivery rate, greatly improving customer satisfaction.

The flexibility of the system allowed for easy onboarding of new staff and adaptation to complex pricing scenarios, while also enhancing quality control and shipping efficiency.

Key Benefits:

  • Lead Time Reduction: Achieved an industry-leading 4-day turnaround
  • Delivery Reliability: Maintained 99% on-time delivery rate
  • Operational Flexibility: Customizable features that support unique business processes
  • Customer Experience: Enhanced online ordering system making transactions smoother
  • Employee Onboarding: Simplified process due to intuitive system features

 

industry-leading turnaround

on-time delivery rate maintained

 

What benefits can you expect?

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Implement Cyncly's FeneVision to significantly reduce your production lead times, ensuring faster delivery and enhanced customer satisfaction.
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With FeneVision's streamlined processes, expect to achieve near-perfect on-time delivery rates, making your operations more reliable and trustworthy.
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Leverage the flexibility and user-friendly interface of FeneVision to simplify complex pricing scenarios and customizations, enabling a smoother operational flow.
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Enhance your customer interaction and satisfaction levels by utilizing FeneVision's intuitive online ordering and quality management features, aligning product excellence with superior service.

  • "The biggest benefit with FeneVision is that we can configure it to fit exactly what we do. As our business grows—and our customer service department, in particular, grows—we’re able to onboard our employees much easier because of FeneVision’s ability to allow users to enter orders that have exceptions. Again, it supports the way we do business."

    Laura Doerger-Roberts

    President