Syracuse Glass: Mastering Complexity with FeneVision

Streamlining Operations and Enhancing Customer Service

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Executive summary

Syracuse Glass, a glass fabrication company based in Syracuse, New York, transformed its operations by implementing Cyncly's FeneVision ERP system.

This integration allowed Syracuse Glass to manage complex orders efficiently, streamline operations, and enhance customer service, supporting their growth and commitment to high-quality products.

Company facts

  • Industry: Glass Fabrication
  • Founded: 1909
  • Headquarters: Syracuse, New York, USA
  • Specialization: Insulating glass, shower enclosures, all-glass storefronts, custom aluminum storefronts
  • Market Reach: Within 250 miles of Syracuse

Why change was needed

Syracuse Glass needed a modern ERP system to manage the increasing complexity of their orders and improve efficiency.

Their previous system was outdated and lacked the capabilities to provide real-time data and comprehensive integration, hindering their ability to optimize operations and meet growing demand.

How change happened

Syracuse Glass selected Cyncly’s FeneVision ERP system for its flexibility, comprehensive capabilities, and robust support.

FeneVision provided real-time production tracking, improved order entry, and seamless integration with inventory management and accounting systems, enabling Syracuse Glass to streamline their diverse production processes and enhance efficiency.

 

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What change delivered

With FeneVision, Syracuse Glass achieved real-time visibility into each phase of production, seamless integration with inventory management and accounting, and reduced errors in production and shipping.

The implementation of paperless delivery and online order entry further enhanced customer satisfaction and operational efficiency.

What benefits can you expect?

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Operational Efficiency: Streamlined production processes and improved real-time tracking across all stages.
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Improved Order Entry: Enhanced order entry process and real-time customer updates, improving customer satisfaction.
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Seamless Integration: Comprehensive integration with inventory management, accounting systems, and production machines.
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Enhanced Customer Service: Reduced errors and improved order accuracy, leading to increased customer loyalty.

  • "When you’re a company of our size that has grown exponentially, it’s almost impossible to be efficient with what you do. Our biggest frustration is, how do we get incrementally better? Fortunately for us, in terms of continuous improvement, much of the data we need is already in place because of FeneVision. There’s always a baseline that we can go back to and say, ‘Okay, what can FeneVision do? Let’s build our process around it today. And let’s work with FeneTech if we need to modify how that functionality performs.’ Overall, the biggest compliment I can give to FeneTech is to attest to their willingness to work with us to achieve our goals."

    Dustin Petty

    President