Introducing our Success Plan designed to propel your business’s success from day one

With our Success Plan, you're not just a customer – you're a partner in success. We're committed to providing you with the support, resources, and guidance you need to thrive.

The Success Plan is available as an additional purchase in every version of Design Flex.

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Discover our Success Plan designed to propel your business’s success from day one

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Enhanced technical support

Our dedicated support team is on standby to address your queries and concerns promptly, ensuring minimal downtime and maximum productivity.

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Personalized onboarding assistance

Our onboarding process is more than just a checklist – it's a personalized roadmap designed to guide you every step of the way. From setting up your account to understanding key features and integrations, our expert team will be by your side.

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Exclusive discounts

Benefit from exclusive discounts on training programs tailored to your needs. Sharpen your skills, deepen your understanding, and unlock the full potential of Design Flex.

Here is a full description of what is included in the Success Plan

Included in your subscription
Without Success Plan
With Success Plan
Description
Technical support and services      
Telephone support

Monday–Friday, 9AM–7PM EST

Monday–Friday, 9AM–7PM EST, plus Saturday, 9AM-7PM EST
Dedicated phone number with priority status

Contact support agents to handle your technical questions and issues through the phone
Live chat

24/5, plus Saturday 8AM–12PM EST

24/5, plus Saturday 8AM–7PM EST

Live support in real-time with support agents through chat
Support center

Included

Included

Online support portal full of how-to articles and videos to answer your questions
Onboarding      
Installation guide

Included

Included

Online installation guide available
Personalized onboarding assistance

Not included

Included

One-on-one personalized online onboarding to guide you through the install process, set-up, configurations, and any questions you might have
Training      
Webinar based training

Included

Included

Over 30 product and thought-leadership webinars to view
Discounted training starter package

Not included

15% discount coupon

Package includes three on-demand courses to help you get started (Apply coupon)
Discounted premium web-based training

Not included

15% discount coupon

On-demand training or instructor-lead on-line training available to pick from (Apply coupon)
Discounted in-person classroom training

Not included

15% discount coupon

Instructor-led classroom training available across the US and Canada (Apply coupon)
Software maintenance & upgrades      
Software version upgrades

Included

Included

Always be on the latest version of the software. Available in Cyncly Account
Software maintenance releases, service packs, patches, updates, and hotfixes

Included

Included

Access the newest features and enhancements made to your software. Available in Cyncly Account