Product Overview: Soft Tech V6
Cyncly Agreement Document
1. FUNCTIONAL OVERVIEW
1.1 Crafted by Industry experts, Soft Tech V6 (Soft Tech) simplifies operations for estimators, transforming complex window and door designs into seamless production.
1.2 Soft Tech ensures rapid and accurate design to manufacture on a platform that adapts to the customer’s needs with the following key properties:
- Visual Configurator driven by a Visual Modelling Language that represents window and door structures, along with rules engine to capture business logic.
- Highly adaptable for businesses with flexible scripting and configuration.
- ‘CAD’ driven system with its own ‘Frame Engine’ that represents window structures and allows for CAD output.
- Allows a business to quickly generate a quote for windows and doors.
- Scales from 1 user to 100’s of users.
- Market-proven industry leader in core markets.
1.3 Modules:
- Automation Module
- Automation Link
- Deployment Platform
- Drawing Module
- ERP Module
- Scheduling Module
- Soft Tech Dealer
1.4 Key Benefits:
1.4.1 Design excellence – Soft Tech provides sophisticated design capabilities, enabling rapid and accurate creation of complex window and door configurations, which can improve both the quality and speed of product development.
1.4.2 Estimation accuracy – Advanced estimation tools help ensure that quotes are reliable and reflect the true cost of product, contributing to better margin control and reduced risk of underquoting.
1.4.3 Manufacturing precision – Manufacturing modules streamline the production process, ensuring products are made to specification with minimal waste, enhancing overall operational efficiency.
1.4.4 Dealer and vendor management – Dealer management capabilities allow for up to date sharing of product, pricing, and specification information, which can strengthen relationships with dealers and vendors, potentially leading to better terms and collaborations.
2. MARKET AND GEOGRAPHIC REGION
The Product is designed for the Windows, Doors and Glass market and is sold primarily in the NZ, AU, US, EU, UK, ZA markets.
3. CONTRACT TYPE
The Product is designed to work either as a Software as a Service (SaaS) solution on a subscription basis or as a local desktop installation. Soft Tech cloud hosting provides on-demand software solution. Legacy software on desktop/perpetual model.
4. TERM
After a Minimum Period of 12 months or 36 months, as specified on the Order Form as the Duration (or for legacy agreements, the Term), the subscription will automatically renew subject to the Conditions.
5. BUSINESS / COMMERCIAL MODEL AND ACCESS RIGHTS
5.1 The Product is subject to the following Access Rights:
5.1.1 The Product is limited to the Modules/optional Modules and catalogues which appear on the Order Form.
5.1.2 The Product has two types of licenses, a main license and additional licenses. Additional licenses are not permitted to be purchased without a valid and live main license.
5.1.3 The Customer can create levels of access control (administrators/users). However, the access right to the Product is controlled by a “named user license” model.
5.1.4 There is no limitation on number of Projects per year.
5.1.5 Use of the Product is strictly limited to named users and the legal entity which appears on the Order Form.
6. ARCHITECTURE
6.1 The Product has been designed to work either as a SaaS solution or local desktop installation. The SaaS component is developed as a native cloud solution, utilizing Microsoft Azure public cloud resources.
6.2 The desktop application is installed in the Customers’ own computers. Regarding the hosted database, each Customer has its own instance.
6.3 The Product’s services are multi-tenant. Each Customer’s business data is securely stored in a dedicated private database (storage container). Data storage is region-specific, stored in a single Azure region (with backup in the same geographical area), chosen based on the geographic location of the Customer and in compliance with Data Protection Laws. For enhanced availability, such services may be hosted in multiple Azure regions.
6.4 The Product is accessible to Customers exclusively in production environment.
6.5 The platform relies on Azure services and infrastructure, which showcases a service level exceeding 99.98%. Microsoft Service Level Agreements are listed here.
6.6 There may be scheduled downtime for maintenance or upgrades, which will be communicated to the Customer in advance.
7. THIRD-PARTY SOFTWARE
The Supplier uses third-party software in the development and operation of the Product. The specific third-party software used will depend on the Customer’s individual needs and setup requirements. Use of this software is governed by the relevant agreements with each particular provider, if applicable.
8. SECURITY MANAGEMENT PLAN
8.1 Microsoft Azure implements stringent physical access controls at data centers and server rooms.
8.2 Data transmission between the Customer and the SaaS application is secured using TLS 1.2 or higher encryption. Data at rest is encrypted using robust encryption methods to protect against unauthorized access.
8.3 The Supplier’s development team adheres to secure coding practices, with regular code reviews to identify and fix potential security vulnerabilities.
9. PRE-REQUISITES FOR USING THE PRODUCT
Compatibility and PC Specifications:
- Windows 10 or 11.
- 16GB RAM.
- SSD drive with at least 10GB space available.
10. IMPLEMENTATION METHODOLOGY
10.1 The first step in implementing our Product is discovery and requirements gathering, where we identify and understand the Customer’s needs and objectives for adopting our product.
10.2 Once the Order Form is signed between the Parties, the Company/Supplier notifies the Support team. This team then adds the confirmed number of license keys to the Supplier’s license registering tool.
10.3 The Support team sends the customer a link via our back office. By clicking this link the customer can register with the user credentials, and the Onboarding files are accessible by the customer through download links.
10.4 The same process cycle is followed for adding additional licenses.
11. SUPPORTED VERSION
11.1 All Customers are provided access to the latest version of the Product.
11.2 Updates and Upgrades of the SaaS part are pushed to live after they go through the Company/Supplier’s internal testing. Updates and upgrades of the On-Premise part is pushed to the download server and can get downloaded and installed by the users. The company consistently updates and upgrades its Product. These new versions are pushed out to customers either to live (SaaS part) or to our download server (On-Premise part). Supplier/Company ensures all Customers have the same versions available to maintain consistency and ensure everyone benefits from the latest features and improvements.
12. SUPPORT SERVICES AND SERVICE LEVEL COMMITMENT
The standard service desk provides support as follows:
12.1 Support Hours – EU/UK:
12.1.1 Monday – Friday: 9am to 5pm (CET).
12.1.2 Channels of Communication with the Service Desk:
12.1.2.1 Via Email: support@softtech.com (connected to our ticketing system).
12.1.2.2 Contact Telephone Number: +44 1509 11677 or +33 0536 00 00 20.
12.1.2.3 Via Chat: https://support.softtech.com/en/support/solutions (see chat icon at the bottom right of screen).
12.2 Support Hours – US:
12.2.1 Monday – Friday: 8am to 5pm (EDT).
12.2.2 Channels of Communication with the Service Desk:
12.2.2.1 Via Email: support@softtech.com (connected to our ticketing system).
12.2.2.2 Contact Telephone Number: +1 954 568 3198.
12.2.2.3 Via Chat: https://support.softtech.com/en/support/solutions (see chat icon at the bottom right of screen).
12.3 Support Hours – APAC:
12.3.1 Monday – Friday: 6:30am to 7pm (AEST).
12.3.2 Channels of Communication with the Service Desk:
12.3.2.1 Via Email: support@softtech.com (connected to our ticketing system).
12.3.2.2 Contact Telephone Number:
12.3.2.2.1 Australia: 1300 139 980 or +61 2 4628 5955.
12.3.2.2.2 New Zealand: +64 09 414 6940.
12.3.2.3 Via Chat: https://support.softtech.com/en/support/solutions (see chat icon at the bottom right of screen).
12.4 Any staff member of the Customer can contact support (though it is preferred, especially at larger customers, that the key user remains the main contact, who deals internally with their other users). Zendesk stores Customer information and support tickets.
13. SERVICE LEVEL AVAILABILITY
The Service Level for Availability of the Product is 99.98%, subject to causes outside of the Company/Supplier’s control and planned maintenance windows.