Midway Windows: Transforming with FeneVision

Enhancing efficiency and customer satisfaction through ERP integration.

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Executive summary

Midway Windows & Doors, a family-owned business based in Chicago, significantly improved their operational efficiency and customer service by implementing Cyncly's FeneVision ERP system.

This integration allowed Midway to streamline processes, enhance customization, and maintain their legacy of high-quality products and unparalleled customer service.

Company facts

  • Industry: Window and door manufacturing
  • Founded: 1964
  • Headquarters: Chicago, Illinois
  • Specialization: New construction and replacement windows, patio doors
  • Market reach: Midwest USA

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Why change was needed

Midway Windows & Doors needed a modern ERP system to manage their growing business effectively.

The existing software lacked customization capabilities and an efficient tracking and shipping system. There was also a need to get employees on board with the new system, despite the challenges of transitioning.

What benefits can you expect?

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Operational Efficiency: Streamlined production processes and reduced human errors.
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Scalability: Flexible system capable of supporting future growth and new product lines.
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Customer Support: Enhanced customer service with user-friendly online tools.
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Quality Assurance: Maintained high standards of product quality through comprehensive ERP integration.

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Quote marks icon

We needed a better quoting system for our customers. FeneVision WEB significantly improved our quoting process and user experience. All our customers love it. Previously, seasoned customers avoided our old system, and I spent half my day managing it. Now, with just an hour's training, customers can enter quotes in real time and receive better order status feedback. Our CSRs can handle more customers, making a huge difference."

Artie Strauss, Vice President

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