Midway Windows: Transforming with FeneVision

Enhancing efficiency and customer satisfaction through ERP integration

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Executive summary

Stage Windows & Doors, a Toronto-based manufacturer, revolutionized their production and customer service processes by implementing Cyncly's FeneVision ERP system.

This integration has allowed them to streamline operations, enhance product quality, and maintain flexibility for future growth.

Company facts

  • Industry: Window and door manufacturing
  • Founded: 1964
  • Headquarters: Chicago, Illinois
  • Specialization: New construction and replacement windows, patio doors
  • Market reach: Midwest USA

Why change was needed

Stage Windows & Doors needed an ERP solution that could comprehensively manage their production process, reduce human error, and support future growth into new product lines.

The existing systems were inadequate for their ambitious goals and high standards of quality and customer service.

How change happened

Midway selected Cyncly’s FeneVision ERP system for its comprehensive capabilities and partnership approach.

FeneVision offered a fully integrated solution from order entry to shipping, with customizable features that matched Midway's specific needs.

The implementation process included solid training and support, ensuring a smooth transition.

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What change delivered

With FeneVision, Stage achieved better glass optimization, improved yields, and a fully integrated system that provides a clear overview of the production floor.

This led to significant reductions in errors, improved production schedules, and enhanced customer satisfaction.

The system also supported Stage's expansion into new product lines, such as entry and sliding doors.

What benefits can you expect?

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Operational Efficiency: Streamlined production processes and reduced human errors.
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Scalability: Flexible system capable of supporting future growth and new product lines.
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Customer Support: Enhanced customer service with user-friendly online tools.
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Quality Assurance: Maintained high standards of product quality through comprehensive ERP integration.

  • "We needed a better quoting system for our customers. FeneVision WEB significantly improved our quoting process and user experience. All our customers love it. Previously, seasoned customers avoided our old system, and I spent half my day managing it. Now, with just an hour's training, customers can enter quotes in real-time and receive better order status feedback. Our CSRs can handle more customers, making a huge difference."

    Artie Strauss

    Vice President, Midway Windows