Customer Success Plans
Achieve more with tailored success plans that maximize the value you gain from your Cyncly solution.
Why Customer Success Plans
- Up to 3x more sales
- Greater productivity
- Faster response and issue resolution
CAPABILITIES
Increase visibility, drive more traffic and improve commercial success with contractERP.
Customized for Division 8 & Fenestration: contractERP enhances every project layer.
Contract Management & Change Orders
Run your jobs from a financial perspective, without losing project management features that perform the operational heavy lifting.
- Manage your jobs, from bid to closeout, within the contract that defines and dictates the work.
- Manage contract requirements (administrative tasks, purchased and stocked material, all planned labor and expenses) within one system
- Be identified of workflow problems before they become a problem
- Manage both external and internal change orders
Product Configurator
contractERP allows you to configure multiple product types, including dimensional material.
- Simple configurations such as sizes, colors and shop / work preps
- Complex configurations involving multiple levels of subassemblies for special order and fabricated material requirements.
- Bi-directional API’s available for estimating/detailing software
Mobile Warehouse Management
Decrease manual storing and organization with perpetual inventory control for stock, special orders and made to order material types.
- Using a handheld mobile device, one-off, job-based component inventory can be scanned by the receiving department in real time at multiple locations.
- WMS autogenerates barcodes to help containerize in real time, significantly decreasing manual storing and organizational time.
- Assign a definition to scanned inventory using dynamic attributes to help identify during pick.
KEY BENEFITS
Revolutionize your construction supply chain with contractERP.
Support and Resolutions
Faster Issue Resolution
Enjoy 3x faster response and resolution times with our dedicated support team, ensuring minimal disruption and continuous operational efficiency.
Extended Support Coverage
Benefit from comprehensive support across all technical levels, guaranteeing your needs are fully met.
Reliability and Productivity
Better System Reliability
Experience improved system uptime and stability through proactive support and maintenance measures, keeping your business running smoothly.
Increased Productivity
Empower your team with comprehensive training programs that lead to a 3x increase in productivity, ensuring they are skilled and efficient in their roles.
Personal Support and Efficency
Personalized Guidance
Receive tailored, strategic support from the outset, with a dedicated Customer Success Manager to align our solutions with your unique business needs.
Enhanced Business Efficiency
Gain valuable market and usage insights that optimize your business operations, drive efficiency, and support your long-term goals.
KEY BENEFITS
Revolutionize your construction supply chain with contractERP.
Success Plans offer tailored solutions, expert guidance, and cost-effective strategies.
They are designed to align with your business objectives, providing a clear return on investment and ensuring your business stays on the right path as it grows.
- Quick Onboarding: Efficient and smooth transition process
- Expert Training: Comprehensive training sessions to equip your team
- Reliable Support: 24/7 customer service to address any issues
We assess your unique business needs and tailor our Customer Success Plan accordingly, ensuring that you receive the most effective and relevant solutions to maximize your success.
Our experts partner with you throughout your journey, offering professional consultation, training, and support tailored to your specific needs and goals.
Yes, Success Plans are structured to provide clear ROI. By investing in a Success Plan, you'll see long-term benefits and cost savings through optimized processes and expert guidance.
We work in partnership with you, leveraging decades of experience and deep domain knowledge to ensure you achieve your targeted operational and business objectives.
Our proven Success Plans program provides resources that are available anywhere, anytime. With hundreds of experts, we help you succeed wherever you do business.
We provide personalized, disciplined guidance to ensure your solutions incorporate best practices.
Continuous software maintenance and technical support assure that your software remains secure and “state of the art,” preventing obstacles to your success.
Yes, our services engagements are flexible, allowing you to adapt and scale our resources to meet your needs.
Success Plans incorporate best practices into the solution, ensuring long-term reliability, scalability, and usability. This reduces the administrative effort and time required, lowering the overall cost of ownership.
With more coordinated, thorough, and successful solution deployment, broader use of functionality drives innovation and transformation within your organization.
An enhanced partnership with Cyncly means expert guidance to help you achieve your objectives and get your solution “right the first time.
We leverage years of experience to proactively prevent issues and unplanned distractions.
Dedicated support channels and experienced resources resolve issues faster, improving overall productivity.
A Customer Success Manager (CSM) is assigned to spearhead a transformation partnership, focusing on coauthored ROI.
Expertise and consultation enable rapid commissioning and deployment of your solution.
For more details, contact us here or contact your sales representative for a personalized walk-through of our Customer Success Plans.