Executive summary
Tristar Glass Products, a leading architectural and decorative glass fabricator, has achieved remarkable growth since its inception in 2005, expanding to three facilities and 200 employees.
Known for its exceptional customer service and commitment to quality, Tristar partnered with FeneVision ERP software in 2010 to replace its limited legacy system. This investment transformed their operations by automating processes, enhancing visibility, and preparing the company for advanced production technologies.
With FeneVision, Tristar streamlined its manufacturing workflows, scaled efficiently, and maintained its reputation for delivering high-quality, on-time products to customers.
Why change was needed
Founded in 2005, Tristar Glass Products quickly established itself as a premier architectural and decorative glass fabricator, certified by PPG and Guardian. The company experienced rapid growth, expanding to three facilities and 200 employees by 2015. However, as Tristar grew, their homegrown order entry system couldn’t meet the demands of a growing operation.
Their challenges included:
- Limited visibility into production processes.
- Inability to track orders throughout the production lifecycle.
- A need to support touchless production and scale efficiently.
Tristar needed an ERP software solution that could support their long-term goals and offer robust systems to streamline operations, improve customer service, and automate processes.
How change happened
In 2010, Tristar adopted FeneVision ERP software to replace their legacy system. The software was selected for its flexibility, robust capabilities, and comprehensive support for the glass fabrication industry.
FeneVision enabled Tristar to:
- Automate order processing and track orders from placement to invoicing.
- Enhance process visibility, allowing them to monitor production stages and pinpoint issues in real time.
- Prepare for advanced automation with features like laser marking and touchless production.
“FeneVision takes us through the entire process,” said Tim Kelley, President of Tristar Glass Products. “We can track an order all the way to shipping and invoicing while maintaining full visibility.”
What change delivered
With FeneVision ERP, Tristar Glass Products has:
- Expanded operations to three state-of-the-art facilities, including the largest convection furnace in the U.S., with a bed load size of 130” x 240”.
- Improved operational efficiency by automating processes, reducing errors, and increasing throughput.
- Enhanced customer satisfaction through better on-time delivery and visibility into order status.
- Positioned themselves for continued growth by supporting touchless production and advanced tracking systems.
“FeneVision is supporting our growth,” Kelley emphasized. “It was an investment, but no one would give it up and go back. We all appreciate what it does for us.”
