Product Overview: Winner Flex
Cyncly Agreement Document
1. FUNCTIONAL OVERVIEW
1.1 Core Functionality:
1.1.1 The Product functions as a comprehensive tool encompassing design, display, quotation, order management, and invoicing specifically tailored for Kitchen, Bathroom, and Furniture (KB&F) retailers and cabinet makers.
1.1.2 The Product encompasses functionalities for the presentation of designs, generation of quotations, execution of orders, and administration of invoices.
1.1.3 Engineered to optimise operational efficiency, the Product is an indispensable resource for KB&F retailers and professional cabinet makers, aimed at augmenting both workflow efficiency and customer satisfaction.
1.2 Business Solution and Value Addition:
1.2.1 The Product allows the creation of inspirational kitchen and bathroom designs to showcase to customers in an immersive 3D experience.
1.2.2 With one simple design tool, immersive 3D designs can be created to showcase to customers.
1.2.3 Comprehensive catalogue database.
1.2.4 Photo-realistic kitchens designed in minutes, not hours.
1.2.5 Securely access your designs and project data, stored on the Flex Cloud, from anywhere.
1.3 Components/Modules:
The Product includes several modules, like design from anywhere with one online platform; accurate and comprehensive catalogue database, access all project data in one place from anywhere; secure serverless access, photorealistic kitchens design in minutes. Additional components and Modules will be available at an additional cost.
1.4 Customisation Capabilities:
1.4.1 The Product allows the flexibility to add various extensions, allowing enhancements in areas like contract validation and digital ordering. These features may be accessed at additional cost.
1.4.2 In addition, for an additional cost, the Supplier provides different interfaces to export/import data from/to the Product. The Supplier’s Professional Service team can work directly with the Customer to customise extensions and interfaces. Please contact the Supplier’s Support Desk/sales rep to learn more about the services and the additional costs.
1.5 Optional Modules:
The Product offers a wide range of optional modules:
Optional modules may be limited based on territory, and according to specific suppliers or catalogues.
1.5.1 Sharing Cloud.
1.5.2 IFC Export.
1.5.3 Room Import.
1.5.4 Catalogue Export.
1.5.5 Showroom Module.
1.5.6 Catalogue Management Component (CMC).
1.5.7 Eancom ordering.
1.5.8 ATAK validation.
1.5.9 French Ecopart handling.
1.5.10 Product Navigator.
1.5.11 Enterprise API
1.6 Limitations and Conditions:
Restrictions may be applicable to enriched specifications and data with certain catalogues.
1.7 Third-party Integrations:
The Product does not integrate with specific ‘closed’ third-party applications.
1.8 Market-specific Functionalities:
The diverse features in the Product are specifically tailored for designated markets and supplier groups.
1.8.1 IDM data, which includes Eancom ordering and ATAK validation processes.
1.8.2 Block calculation and core selections are only applicable to, and used exclusively by, specific suppliers.
1.9 Technological Advancements and Unique Selling Points:
The Product is unique due to the extensive global data repository and its seamlessly integrated online platform, which facilitates contract lifecycle, project oversight, and the design process.
2. MARKETING AND GEOGRAPHICAL REGION
The Product is for the KB&F (Retail) market and is sold worldwide.
3. CONTRACT TYPE
The Product is a Software as a Service (SaaS) browser-based product.
4. TERM
Notwithstanding the applicable Order Form, a fixed Term of 12 months or 36 months which may be extended by the execution of a further Order Form. Once the fixed Term expires, there will be an automatic renewal.
5. COMMERCIAL MODEL / ACCESS RIGHTS
5.1 The Product has the following Access Rights:
5.2 Product is limited to the Modules/optional Modules and catalogues which appear on the Order Form.
5.3 Access Rights are granted on a named user basis meaning you must obtain one license per named user.
5.4 The Product has two types of licenses, a main license, and additional licenses. Additional licenses are not permitted to be purchased without a valid and live main license.
5.5 The Customer can administrate Users. However, the access right to the Product designing part is controlled by a “named user license” model, where the Customer by himself can allocate the purchased number of licenses to the registered users.
5.6 There is no limitation on the number of Projects per year.
5.7 Use of the Product is strictly limited to named users and the legal entity which appears on the Order Form.
6. ARCHITECTURE
6.1 The Product has been designed and developed as a combination of a SaaS with a local desktop installation. The SaaS part is built as a native cloud solution and utilise Microsoft Azure public cloud resources.
6.2 The Product’s services are multi-tenant. A Customer’s business data will be stored in their own private database/storage container. A Customer’s business data will be stored in a single Azure region (with backup in the same geographical area), chosen based on the geographic location of the Customer and in accordance with Data Privacy Laws. The service offerings are hosted in multiple Azure regions for high availability.
6.3 The Product is available to customers in a production environment, only.
6.4 The platform relies on Azure services and infrastructure. Most of these services have a service level of > 99.9%. Microsoft Service Level Agreements are listed here.
6.5 There may be unlikely instances of planned downtime for maintenance or upgrades which will be communicated to the Customer in advance.
7. THIRD PARTY SOFTWARE
The Supplier uses third-party software in the development and operation of the Product. Use of Third Party Software is governed by the applicable license agreements from each of the software vendors. The notices file containing a copy of all software licenses can be downloaded from the “About Flex” inside the Product.
8. SECURITY MANAGEMENT PLAN
8.1 Microsoft Azure has strict physical access controls to data centers and server rooms hosting active directory infrastructure.
8.2 Data transmitted between the Customer and the SaaS application is encrypted using TLS 1.2 or higher, and data at rest is encrypted using robust encryption methods to protect against unauthorised access.
8.3 The Supplier follows secure coding practices and conducts regular code reviews to identify and fix potential security vulnerabilities.
8.4 The Supplier performs regular vulnerability assessments and penetration testing every 6 months, or upon learning of a potential threat, using industry-leading tools and methodologies to identify and remediate security weaknesses.
9. PREREQUISITES (FOR USING THE PRODUCT)
9.1 The System Requirements are published and updated on the Supplier homepage: (https://www.compusoftgroup.com/products/kitchen-design-software-winner-flex/).
9.2 The CPU should minimum be an Intel Core i5 (8th generation) or an AMD Ryzen 5 series, recommended are Intel Core i7 (10th generation) or higher, or AMD Ryzen 7 series or higher.
9.3 The graphic card should have an AMD or NVIDIA chip, in minimum 2GB VRAM and support OpenGL version 3.3, recommended are 4 GB VRAM.
9.4 The system memory should be 8 GB at minimum, recommended are 16 GB or higher.
9.5 The minimum internet speed required is 10 Mbps, recommended are 20 Mbps or higher.
9.6 The Product should be compatible with most major browsers.
9.7 The Product’s SaaS part is supported on most mid-range/high-end tablets with sufficient screen estate. However, the Product’s desktop part does only run on a Windows OS.
10. IMPLEMENTATION METHODOLOGY
10.1 The first step in implementing our Product is discovery and requirements gathering, where we identify and understand the Customer’s needs and objectives for adopting our product.
10.2 Once the Order Form is signed between the Parties, Company/Supplier notifies the deployment team. This team then adds the confirmed number of license keys to the Supplier’s license registering tool.
10.3 The deployment team sends the customer a link via our back office. By clicking this link the customer can register with the user credentials, and the Onboarding files are accessible by the customer through download links.
10.4 The same process cycle is followed for adding additional licenses.
11. SUPPORTED VERSION
11.1 All Customers can use the same version of the Product, which will be the latest version. Updates and Upgrades of the SaaS part are pushed to live after they went through Supplier internal testing.
11.2 Updates and upgrades of the on-premise part are pushed to the download server and can get downloaded and installed by the users. The Supplier consistently updates and upgrades its Product. These new versions are pushed out to Customers either to live (SaaS part) or to our download server (on-premise part). Customers can currently use the latest versions of the Product. The Supplier ensures all Customers have the same versions available to maintain consistency and ensure everyone benefits from the latest features and improvements.
12. SERVICE DESK
12.1 The standard service desk provides support from Monday to Friday, 09:00 to 17:00 in the time zone of the Customer’s respective service desk office. The service desk does not operate on weekends or public holidays of the Customer’s respective service desk office. Extended service hours for Saturdays can be contracted as payable service via Success Plans for mid-business and Enterprise partners. For more information see https://www.compusoftgroup.com/support/.
12.2 Customers can contact the service desk by accessing the Support Centre by https://winnerdesign.support.compusoftgroup.com/hc/en-gb or by calling the respective service desk.
12.3 For Customers without an active Success Plan, there is no identified obligation that specifies Service Credit entitlement and therefore this is currently not being offered if failing to meet the Service Level for Incident management.
12.4 Termination:
12.4.1 Exclusive Online Termination Method:
The Customer must exclusively use the designated online form, accessible via https://spaces.cyncly.com/termination-request.html, to request termination of this Agreement. Any attempts to terminate this Agreement through other means shall be deemed invalid. The Agreement is only considered effectively terminated upon the Customer’s receipt of a formal confirmation email from Cyncly, verifying the processing of the termination request submitted through the online form. Cyncly reserves the right to review and verify the legitimacy of each termination request to ensure compliance with the Conditions set forth in the Agreement. The actioning of any termination request is contingent upon this investigation, and the Customer will be notified of the outcome accordingly.
12.4.2 Obligations and Product Specificity:
Termination of this Agreement does not absolve the Customer of any accrued obligations or liabilities, including outstanding Fees or Expenses, up to the termination date. This clause applies specifically to the Product identified in the Product Overview of this Agreement, with the understanding that terms for other Cyncly products are governed by their respective product overviews.
13. SERVICE LEVEL AVAILABILITY
13.1 The Service Level for Availability of the Product is 99%, subject to causes outside of the Supplier’s control.
13.2 Availability is calculated by the percentage of requested calls being served as expected.