Product Overview: Virtual Worlds (VW)
Cyncly Agreement Document
1. FUNCTIONAL OVERVIEW
1.1 The Virtual Worlds (“VW”) application is a desktop application that facilitates the creation and manipulation of 3D designs. The original application targeted interior designs for bathrooms, however as the application matured, this broadened out to encompass all interior rooms in domestic properties.
1.2 ‘Virtual Worlds Professional’ empowers KBB designers and retailers to convert a higher number of sales opportunities whilst achieving higher sales values. Design concepts are created in a unique 3D interactive environment where all inputs are visualised in real-time, be it dimension, position, material changes, or opening doors.
1.3 The following modules are available under VW:
1.3.1 4D Theatre – VW 4D Theatre is a premium solution offering a fully immersive 4D virtual reality experience in the showroom, which allows the clients to walk around and interact with their proposed design and try various options.
1.3.2 4D Studio – 4D Studio is an immersive experience used to explore design.
1.3.3 Design Cloud – Design Cloud is a remote presentation tool through which designs can be viewed via a web browser or mobile app.
1.3.4 One Price – By creating a kitchen or bathroom design in VW Professional, One Price handles everything in real-time, as the design is being created.
1.3.5 AR – VW AR is an Augmented Reality Solution that allows the customer to place a virtual product into their home by viewing it through the lens of an iPad or iPhone camera.
1.3.6 Virtual Browsers – Virtual Browsers are a consumer-facing marketing tool for brands, using an interactive cinematic experience.
2. OBJECTIVES AND KEY PROPERTIES
2.1 To provide a bathroom retailer with a 3D interactive design creation tool tailored specifically to the bathroom sector.
2.2 To provide a bathroom retailer with access to the latest product offerings from a vast range of bathroom product manufacturers.
2.3 To assist the retailer in engaging their client in the consideration of product options within the context of the whole design.
2.4 To facilitate the creation of professional design documentation and imagery for communicating with their builder and fitters, key design features and characteristics.
2.5 Customer/Business Value:
For the retailer’s client, Virtual Worlds helps to shorten the decision-making process when considering product choices and physical aspects of a design. The application helps set client expectations of the physical reality embodied in a design, which in turn helps avoid buyer remorse – that feeling that an alternative design or product would in some way better meet their aspirations for their physical space. In meeting its objectives, the Virtual Worlds application aids the retailer in transitioning their client from a prospective sale to an actual sale.
3. MARKETING AND GEOGRAPHICAL REGION
Virtual Worlds represents one of the interior design products within the Supplier’s KBFr vertical and is primarily marketed in the UK.
4. CONTRACT TYPE
The Product is offered as a Desktop (On-Premise) product and is available on subscription basis.
5. TERM
After a Minimum Period of 12 months or 36 months, as specified on the Order Form as the Duration (or for legacy agreements, the Term), this will automatically renew subject to the Conditions.
6. COMMERCIAL / BUSINESS MODEL AND ACCESS RIGHTS
The Product has the following Commercial/Business Model and Access Rights:
6.1 Access to the Product is limited to the Modules/optional Modules and catalogues which are agreed in writing between the Parties.
6.2 Access Rights are granted on a named user basis, requiring the procurement of an individual Licence for each Authorised User.
6.3 VW offers two types of licence, a main licence and additional licences. Additional licences can only be acquired after obtaining a valid and live main licence.
6.4 Access Right to VW designing tools is controlled by a “named user license” model. The Customer has the ability to allocate the acquired licences to the Authorised Users.
7. ARCHITECTURE
7.1 The Product has been designed for a local desktop installation.
7.2 The Virtual Worlds application architecture is predominantly a C++ application based on the Microsoft Foundation Classes (MFC) library, that implements a non-traditional Multiple Document Interface (MDI) framework.
8. THIRD PARTY SOFTWARE
The Supplier uses/integrates Third-Party Software in the development and operation of the Product.
9. SECURITY MANAGEMENT PLAN
Not applicable, as the responsibility for information security rests with the Customer.
10. PREREQUISITES (FOR USING THE PRODUCT) / PLATFORM REQUIREMENTS
10.1 The System Requirements are published and updated on the Supplier’s homepage: Computer Specifications – Virtual Worlds
11. IMPLEMENTATION METHODOLOGY
11.1 The first step in implementing the Product is discovery and requirements gathering, where The Supplier identifies and understands the Customer’s needs and objectives for adopting the Product.
11.2 The Supplier’s deployment team sends the Customer a link via the Supplier’s back office. By clicking this link the Customer can register his user credentials. After loging in the Authorised User can download our product’s iso-file.
11.3 Once the Order Form is signed, the Supplier notifies the deployment team. This team then adds the confirmed number of license keys to the Supplier’s licensing registering tool. This is the same process for adding additional licenses.
12. SUPPORTED VERSION
The Product is installed by the Customer on its local servers/infrastructure, so it is the Customer who decides when the Update or Upgrade is to be installed.
13. SERVICE DESK
13.1 The standard service desk provides support from Monday to Friday, 09:00 to 19:00 (ET) in the time zone of the Customer’s respective service desk office. The service desk does not operate on weekends or public holidays of the Customer’s respective service desk office.
13.2 Customers can contact the service desk by accessing the Support Centre by Support – Virtual Worldsor by calling the respective service desk on the telephone number or email id provided on the page link above.