Product Overview: 2020 Design Live
Cyncly Agreement Document
1. FUNCTIONAL OVERVIEW AND KEY PROPERTIES
The Product is a 3D Design Software for professionals. It offers intuitive and user-friendly CAD software based on a 64-bit architecture, empowering kitchen and bath retailers, home builders and remodelers, home improvement centers, independent designers, architects, and students with the tools to bring their spaces to life. Its key features include space planning, lighting, access to extensive content libraries, stunning presentations, accurate quoting and ordering, an immersive 3D experience, the ability to design closets and storage systems, and seamless content streaming from 2020 Cloud.
1.1 Key Properties of the Product:
1.1.1 Kitchen and Bathroom Design Software.
1.1.2 Space Planning, Lighting, Content Libraries, Stunning Presentations, Immersive 3D Experience, Design Closets & Storage Systems, Stream Content from 2020 Cloud.
1.1.3 Access to 500+ manufacturers’ catalogues / unique suppliers.
1.1.4 Presentation features enhanced by EZ Render rendering engine available by default (with automatic calibration of lightning and material finishes with one click).
1.1.5 360 panoramic views integrated with Facebook.
1.1.6 Access to real-time collaboration.
1.1.7 Accurate quoting & ordering.
1.1.8 Application Integration Module allows the generation of detailed project data into XML format to be interpreted by Third Party Software.
1.2 Customer Value:
1.2.1 Help Customers get organized, be productive, and win more deals.
1.2.2 Provides a large selection of manufacturer catalogs to designers.
1.2.3 Offers online configurable cabinetry, accessories, appliances, and plumbing.
1.2.4 From space planning to photorealistic renderings to 360° panoramas, the Product is equipped with all the advanced tools that will help designers create stunning kitchens and bathrooms that are easy to show off to clients.
1.2.5 Lighting: designers can illuminate their kitchen and bathroom designs with accurate lighting patterns and shadows with the advanced lighting wizard, and can add task lighting, accent lighting, and more.
1.2.6 Décor functionalities: the Product has native decorative cloud items and SketchUp integration to offer the Customer all the decor required to sell their designs.
2. MARKETING AND GEOGRAPHICAL REGION
The Product is designed for the KB&F (Retail) market, with the main market being North America, followed by South America and France. The revenue and number of licenses are limited outside these countries.
3. CONTRACT TYPE
The Product is offered as a Desktop (On-Premise) product and is available on a subscription basis.
4. TERM
After a Minimum Period of 12 months or 36 months, as specified on the Order Form as the Duration (or for legacy agreements, the Term), this will automatically renew subject to the Conditions.
5. COMMERCIAL/BUSINESS MODEL AND ACCESS RIGHTS
The Product has the following Commercial/Business Model and Access Rights:
5.1 Access to all the Modules/optional Modules and catalogues.
5.2 Access Rights are granted on a named user basis, requiring the procurement of an individual Licence for each Authorised User.
5.3 2020 Design Live offers two types of licence, a main licence and additional licences. Additional licences can only be acquired after obtaining a valid and live main licence.
5.4 Access Right to the 2020 Design Live designing tools is controlled by a “named user license” model. The Customer has the ability to allocate the acquired licences to the Authorised Users.
5.5 There is no restriction on number of projects per year.
5.6 Use of the Product is restricted to Authorised Users allocated through licences by the Customer.
6. ARCHITECTURE
6.1 The Product has been designed for a local desktop installation.
6.2 At the Supplier’s discretion and where appropriate, the Product may be made accessible prior to production deployment to allow the Customer to test and make changes to the cloud services aspect of the Product.
7. THIRD-PARTY SOFTWARE
The Supplier uses/integrates Third-Party Software in the development and operation of the Product.
8. SECURITY MANAGEMENT PLAN
Not applicable, as the responsibility for information security rests with the Customer.
9. PREREQUISITES (FOR USING THE PRODUCT) / PLATFORM REQUIREMENTS
9.1 The System Requirements are published and updated on the Supplier’s homepage: https://www.2020spaces.com/2020products/2020designlive/system-requirements/.
9.2 UI is accessed from an embedded browser (CEFSharp).
10. IMPLEMENTATION METHODOLOGY
10.1 The first step in implementing the Product is discovery and requirements gathering, where The Supplier identifies and understands the Customer’s needs and objectives for adopting the Product.
10.2 The Supplier’s deployment team sends the Customer a link via the Supplier’s back office. By clicking this link the Customer can register his user credentials. After the login in the Authorised User can download our product’s iso-file.
10.3 Once the Order Form is signed, the Supplier notifies the deployment team. This team then adds the confirmed number of license keys to the Supplier’s licensing registering tool. This is the same process for adding additional licenses.
11. SUPPORTED VERSION
The Product is installed by the Customer on its local servers/infrastructure, so it is the Customer who decides when the Update or Upgrade is to be installed.
12. SERVICE DESK
12.1 The standard service desk provides support from Monday to Friday, 09:00 to 19:00 (ET) in the time zone of the Customer’s respective service desk office. The service desk does not operate on weekends or public holidays of the Customer’s respective service desk office. Extended service hours for Saturdays can be contracted as payable service via Success Plans for mid-business and Enterprise partners. For more information see https://www.compusoftgroup.com/support/.
12.2 Customers can contact the service desk by accessing the Support Centre by https://design.support.cyncly.com/hc/en-us or by calling the respective service desk.
12.3 For Customers without an active Success Plan, there is no identified obligation that specifies Service Credit entitlement and therefore this is currently not being offered if failing to meet the Service Level for Incident management.
12.4 Termination:
12.4.1 Exclusive Online Termination Method:
The Customer must exclusively use the designated online form, accessible via https://spaces.cyncly.com/termination-request.html, to request termination of this Agreement. Any attempts to terminate this Agreement through other means shall be deemed invalid. The Agreement is only considered effectively terminated upon the Customer’s receipt of a formal confirmation email from Cyncly, verifying the processing of the termination request submitted through the online form. Cyncly reserves the right to review and verify the legitimacy of each termination request to ensure compliance with the Conditions set forth in the Agreement. The actioning of any termination request is contingent upon this investigation, and the Customer will be notified of the outcome accordingly.
12.4.2 Obligations and Product Specificity:
Termination of this Agreement does not absolve the Customer of any accrued obligations or liabilities, including outstanding Fees or Expenses, up to the termination date. This clause applies specifically to the Product identified in the Product Overview of this Agreement, with the understanding that terms for other Cyncly products are governed by their respective product overviews.